Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
All refunds or exchanges are at our discretion on an individual basis. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it came with any. We'll do out best to correct any issues within reason.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lonestarinnovations.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lonestarinnovations.com and send your item to: 4403 Spring Cypress Rd, Unit 6, Spring, TX 77388.
Shipping returns
To return your product, you should mail your product to: 4403 Spring Cypress Rd, Unit 6, Spring, TX 77388.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, that falls on to the shipping provider. If there are problems with the shipment, please call them first.
Need help?
Contact us at sales@lonestarinnovations.com for questions related to refunds and returns.